SAQ help pages
For questions on the validation process or documents that have not been accepted as evidence, please check out our questions and answers page or contact NQC directly (see contact details below).
S-Rating introduction video
Please watch this introduction presentation before starting the SAQ process:
NQC introduction video
Please find the SAQ in pdf format with background information on the right-hand side as well as the scoring methodology here:
Please find background information on the SAQ and the required evidences in the SAQ handbook:
Creating policies and management systems
The document "SAQ Focus Areas" explains how you can reach 50% in the SAQ by creating a code of coduct for your employees and suppliers as well as management systems. You can find the document here:
Further information on how to create a company policy is provided in the following document:
Creating or updating your policies is particularly relevant if your are not yet complying with Volkswagen Group‘s minimum requirements.
Additionally, you can learn more about our minimum requirements and creating policies in our free-of charge trainings. Please find the dates and registration links here: Schulungen und Dialog (vwgroupsupply.com)
Guidance on creating a management system documentation is provided here:
Contact details NQC
In case of problems or questions regarding your SAQ on the Supplier Assurance platform, please check out the NQC help pages:
You can furthermore reach NQC‘s Support Centre via the following channels:
+44 (0) 161 413 7983
Please note that the call centre is available in the supported languages (Chinese Mandarin, English, French, German, Spanish, Portuguese) only in the respective service hours.
NQC Live Chat
You can reach the live chat when you log in to the Supplier Assurance platform and select the orange live chat button on the right-hand side of your dashboard.
Please note that the live chat is available in the supported languages only in the indicated service hours. Outside service hours and with particularly high volume of requests, translation software is used.
Contact form (Ticket)
If you have a more detailed question or request, please contact NQC with the contact form, which will open a ticket. For this, please select "None of these answers help" on the contact page and create a ticket. You can get to the contact page here: Contact – SupplierAssurance
Service hours NQC:
09:00am -5:00pm in the following time zones respectively:
Central European Standard Time (CEST)
China Standard Time (CNST)
Eastern Standard Time (EST)
Central Standard Time (CST)
Pacific Standard Time (PST)
09:00am - 5:30pm in the following time zone:
Greenwich Mean Time (GMT)