Questions & Answers

You can find the information on the S-Rating of your specific location by logging onto the ONE.KBP ( www.vwgroupsupply.com ). It is displayed on the left side under your profile information.

A yellow or green circle implies that you have reached a positive S-Rating. In case of a yellow circle, we recommend that you further improve your SAQ. In case of a red circle, a negative S-Rating was reached by your company site. In this case, please work on the corrective measures indicated that were agreed upon after the On-Site Check as soon as possible and also improve your SAQ.

If the circle is grey, the S-Rating could not yet be determined for your company site. The reason for this could e.g. be that the SAQ score was too low or that an On-Site Check is necessary to determine the S-Rating.

The S-Rating is valid up to a maximum of six years. You will be contacted in case measures need to be taken. You can always proactively improve the SAQ score on the NQC platform.

You can find information regarding the minimum requirements here.

The SAQ forms the basis for the S-Rating, and you can improve and work on the score of your validated SAQ anytime, except while in status "Validation Phase". Recommendations on how to improve your SAQ score can be found on supplierassurance.com .

You can improve the result of your On-Site Check only by going through the process of a re-audit. However, this is only mandatory if the On-Site Check score is below 60 %. Before conducting a re-audit, you are expected to implement the measures defined and agreed on with the auditing company. Measures agreed with the auditing company must also be implemented with a score above 60%.

You can find information on influencing factors here.

Suppliers can contact the local Volkswagen Group sustainability teams via the following email addresses:

AUDI AG s-rating@audi.de

Bentley s-rating@bentley.co.uk

MAN Truck & Bus cr-purchasing@man.e

Porsche sustainability-procurement@porsche.de

Scania supplier.sustainability@scania.com

SEAT s-rating@seat.es

SKODA s-rating@skoda-auto.cz

Volkswagen AG s-rating@vwgroupsupply.com

Volkswagen de Mexico SiSR-VWM@vw.com.mx

Volkswagen Group China vgc_sustainability@volkswagen.com.cn

Volkswagen Group of America VWGoASustainability@vw.com

Volkswagen Group Russia s-rating@volkswagen.ru

Volkswagen Argentina proveedoressustentables@vw.com.ar

Volkswagen do Brasil sustentabilidade2@volkswagen.com.br

In general, the SAQ is relevant for all suppliers, especially for those who have a production site and/or supply machinery or tools as well as for suppliers from the areas of transport, logistics, chemicals and recycling services. The request to fill out the SAQ will be sent to our suppliers via email from sustainability@vwgroupsupply.com or by individuals from the Volkswagen Group or its subsidiaries. Suppliers should therefore ensure that the contact information in the Supplier Data Base (LDB) on ONE.KBP is up to date.

The S-Rating is applicable to sites with more than 9 employees. Company sites with 9 employees or less can contact Volkswagen Group to apply for an exception. You can find additional information here.

Please note than the BPDD process is not part of this exception.

For instructions on how to access NQC and share an SAQ with us, please refer to the introduction video on NQC under the following link:

Help - SupplierAssurance

If certain documents have not been accepted, you will be informed via email. On the platform supplierassurance.com you have the opportunity to see the reasons for rejection by selecting the respective SAQ and clicking the option "View". You will then see a list of the open points and comments.

Reasons for rejection of a document are e.g. insufficient coverage of relevant topics in the guidelines (that were checked as sub-topics) or a lack of documentation of the prevailing management systems. Furthermore, documents often cannot be assigned to the respective companies if the company logo is missing on the documents or if the scope of application does not cover the company site. In order to complete the SAQ , the rejected document needs to be replaced or the answer to the question must be changed to "no" and then re-submitted for validation.

Suppliers can use a completed SAQ as a template for other locations. You need to create a new location (by clicking on "Start SAQ") and then select "re-use an existing SAQ". After necessary adjustments have been made in the existing SAQ , it can be shared with an OEM and submitted for validation. In case of any problems, NQC’s technical support can be contacted.

You will receive an invitation code via email. This email will be sent to you after completion of the registration process on the Volkswagen ONE.KBP ( www.vwgroupsupply.com ) or in a separate invitation to finalize/improve the SAQ.

It takes up to five business days to validate the SAQ. In this step, NQC checks if the provided documents are valid proof for the information given in the SAQ.

During the validation phase, you cannot make any changes on the SAQ.

With a policy, you emphasize the meaning of a certain topic for your company and at the same time increase its significance. Furthermore, it provides your employees with guidance for aligning their own actions to the corporate objectives. As a binding frame of reference for external and internal partners, a policy highlights at a glance the values and standards that underpin your company.

On your dashboard on the Supplier Assurance Platform, click on the "Delete" button of the according SAQ displayed under the tab "Location". In order to delete a SAQ, you need to cancel the sharing with the Volkswagen Group.

In case of technical problems, please contact the support of NQC .

First, please register with the DUNS number of your headquarters. As soon as you have registered and are able to log in, you can start a new SAQ and specify the DUNS number of your branch/specific location there.

If you have started several SAQs and entered the same DUNS number in each of them, none of the SAQs can be sent for validation. Please delete the SAQs so there are no more duplicates. As soon as the duplicates have been deleted, you can send your SAQ for validation. If another user has created a SAQ, please contact NQC and ask for access to the existing SAQ.

The SAQ on the Supplier Assurance Platform has been updated from version 3.0 to 4.0 in October 2020. This update contained changes and additional questions which influence the S-Rating and minimum requirements of Volkswagen Group.

Only a SAQ in the version 4.0 can be transformed into a valid S-Rating.

The update must be made by May 2022 at the latest.

The Volkswagen Group collaborates with the following service providers:

Intertek Certifikation GmbH
Elevate Ltd.

The cost for the auditing company is covered by Volkswagen Group.

After an OSC, any non-conformity will be documented in a so-called Corrective Action Plan (CAP), which is discussed between the auditor and the auditee and, eventually, signed.

With your signature, you accept the stated gaps and measures and agree that the report will be shared with us.

The On-Site Check is about inspecting the practical implementation of the information you have provided in the SAQ. It is intended to help you identify gaps that negatively impact the S-Rating and to show you actions that you can take to remedy these gaps. The On-Site Check is a supplement to the SAQ but does not release you from your obligation to continuously improve the SAQ.

The report is sent to you by the auditing company after the OSC.

Please state your position clearly and immediately in the final discussion with the auditor. If any discrepancies between the signed CAP and the final report occur, please contact the auditing company and the contact at Volkswagen AG or the relevant brands.

In general, the On-Site Check is valid for 5 years.